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- Keynote speech at Human Factors in Telecommunications
- As a keynote speaker, Jim talked about innovation at the 21st International Symposium on Human Factors in Telecommunications, where the theme was "User Experience of Information Communication Technologies."
- In the highly competitive consumer telecom market, what traits and core competencies do successful companies embody that helps them sustain their advantage? Successful companies constantly innovate, whether with new products that delight their users, services that users find invaluable, or by bringing advanced technologies to market faster.
- We focused on some of the more notable innovations, and then about how we as User Experience practitioners can stimulate market-changing innovations in the next ten years.
- By delivering products and services that change market dynamics, we make the practice of User Experience Design and Research indispensable, and we increase the valuation of our companies.
 Market Research Event October 15, 2007: As an invited speaker, Jim kicked off the Market Research Event. He and Patrick Reilly (www.ipsociety.net) presented why "The Experience is Everything." Every touch point we have with a company's products, whether hardware, software, services, web properties or tools, documentation, or any other feature or function, delivers an enduring experience. Jim contended that User Experience teams need to consider the total experience, rather than just the single feature they've been given to design. That is, they have the opportunity to think big by looking at and influencing every aspect of the experience customers and users have with their products. This may require you to set a vision and align people across disciplines to achieve the most significant market opportunity. 
- The Internal Consultancy Model for Strategic UX Relevance (James Nieters, Subbarao Ivaturi, Garett Dworman). Discusses the value and process for UX teams to function as internal consultants. Also discusses the value of assembling cross-functional teams of UX experts to focus on individual projects, rather than diffusing UX professionals by having each attempt to work on multiple projects.
- Making Personas Memorable (James Nieters and Subbarao Ivaturi). Talks about innovative methods Jim's team implemented to help increase user-focused design across the company.
- Comparing Internal UX Business Models (Special Interest Group: Garett Dworman, Jim Nieters, Subbarao Ivaturi). Jim co-led the SIG focused on identifying what business models are optimal in what environments.
- Moving UX into a position of corporate influence: Whose advice really works? (Interactive Presentation, Richard A. Anderson (moderator); Jeremy Ashley; Tobias Herrmann; Justin Miller; Jim Nieters, Shauna Sampson Eves; Secil Tabli Watson). In this interactive session, a group of senior UX management personnel who have moved UX into positions of rapidly increasing influence in their varied places of work debate their different perspectives and approaches to help resolve the conflicting recommendations and generate some new and improved guidance
- Collaborative Design for Strategic UX Impact and Global Product Value (James Nieters and David Williams, PhD). Presents both how the consultancy model can increase the strategic effectiveness of UX inside a company, and how, by leveraging partners internationally, such groups can broaden the usefulness, usability, and desirability of their products to a more global audience.
- Tools to Promote a Global Culture and Increase the Strategic Value of User Experience Design (James Nieters, David Grabel, Vijay Agrawal): Discusses how UXD groups in a corporate culture can build tools to not only promote predictability and consistent brand experience, but to also drive a culture of usability, globalization (internationalization and localization) and accessibility across application development teams.
- The Purpose of User Research in the 21st Century (Panel presentation with Stephanie Rosenbaum (chair), Klaus Kaasgaard, Erika Kindlund, Jim Nieters, Janice Rohn, Christian Rohrer): Jim points out how disruptive innovation is the purpose of user research, and goes on to show how his group helped convert a company to an experience-led company.
- Position paper
- Slide deck delivered at HFES  
- Building UX Groups: Jim describes the key factors in building a successful usability group in industry, and shows how the best way to become strategically relevant is to deliver financial value.
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Conferences and Publications Jim is a highly sought after speaker at conferences and trade shows. This section lists some of his more recent papers and presentations, panel appearances, and Special Interest Group leadership opportunities.
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