Integrated Device GUI

• GUI was developed to simplify router configuration
• Product team needed data to identify the highest priority areas to simplify and problems to solve

• Four separate analyses that identified dozens of product requirements to decrease customer pain
• Several usability studies and UI design engagements from the UE Group, resulting in dozens of design requirements to improve usability

• Reduced call rates on a low-end router series by 9x compared with their previous generation of products
• Reduced call rates on a higher end router product by 3x compared with its previous generation
• In short, these efforts saved tens of millions of dollars